Locations
Shop Direct Group's headquarters is Skyways House, "a new state-of-the-art head office", a £31 million renovated aircraft hangar, situated in Speke, south Liverpool. The Speke site also houses a computer data centre. The group sold the original Littlewoods Head Office in Liverpool (SJMB) to Bruntwood Estates. They retained a single floor in that building due to lack of space in Speke, but moves planned for the end of November and early December 2007 will relocate the remaining staff to the Speke head office site. It also has a data centre adjacent to The Plaza (SJMB as was) and has other offices in Manchester although these are due to close by mid 2007.
Mail order processing for Shop Direct Group broadly takes place in the Metropolitan Borough of Oldham, particularly at the Shaw National Distribution Centre, a warehousing and returns centre in Shaw and Crompton, Greater Manchester. It comprises three former cotton mills and a number of state-of-the-art stock handling facilities, and is supported by strong geographic positioning and well served local transport links. It is one of Europe's largest retail distribution centres. Shop Direct Group processes returns at Raven Mill in Chadderton, which it uses for processing returned goods.
On 9 May 2006, the company announced the closure of three warehouses in Eccles, Wigan and Worcester. These closures have taken place, with all operations being transferred to their Shaw and Crompton site. Around 1,200 jobs were lost from the closures, but further jobs were created at the Shaw National Distribution Centre.
Shop Direct used to operate call centres in Aintree, Bolton, Preston, Newtown and Worcester. In 2012 Shop Direct transferred its contact centres to Serco Listening in a 10 year deal, With the loss of the Preston and Worcester contact centres gained from Shop Direct and the closure of the Manchester contact centre for Serco Listening. Serco Listening plan to outsource certain departments to South Africa the location is yet unknown. Shop Direct also use Arise as a homeshoring provider across the UK.
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