Service-oriented Communications

Service-oriented Communications

Service-oriented communications (SOC) technologies are designed to be easily used in the context of service-oriented architectures. These technologies are generally software based and are built more like a business application than a traditional PBX business communications system. Service-oriented communications systems allow their services to participate in business processes. They make their services available to other business applications within and SOA and allow for reuse of the services. The goal of service-oriented communications is to enable business environments to build communications into their business processes, enabling more streamlined collaboration among people within the business. It typically assumes that certain services are provided in the context of an SOA service provider. This is often in the form of a suite of web services, but may also be attached to other means of sharing the services such as an enterprise system bus (ESB).

The communications part of SOC Enterprise communications have traditionally been provided by closed, stand-alone PBX systems. Installed in a separate phone room or wiring closet, operated over a different wiring infrastructure, known only by the telecom manager, these systems ran independently from every other aspect of the business.

Today’s business-savvy CIOs are exploring ways in which information technology can be better leveraged to improve the efficiency and productivity of the enterprise. In practice, CIOs are embracing the concepts of Service Oriented Architectures and rethinking how the different business systems in use within the enterprise can be designed to allow each system to leverage the benefits of any other system. The maturing of web service technology has provided a real framework for allowing one system to leverage the services of another according to the principles of a Service Oriented Architecture. Complex business systems can now work together to deliver solutions in highly customized ways to end users. Increasingly, applications are adapting to the specific needs of users rather than users being forced to adapt to the available functionality of applications.