Issues
It is crucial for the system’s purposes and goals to be aligned with that of the organizational goals. Developing a system that contradicts organizational goals will most likely lead to a reduction in sales and customer retention. As well, due to the large amount of time it may take for development, it is important allocate your time efficiently as time is valuable.
Knowledge workers must also determine what kind of external support they will require. In-house IT specialists can be a valuable commodity and are often included in the planning process.
Once the system is complete it is important to document how it works. This is to ensure that the system can be used if the developing knowledge workers move on through for example a promotion. If one were to get promoted, other workers will come in and attempt to use the system and even attempt to make changes. By documenting the system others can learn how to use and amend changes to the system.nn
Read more about this topic: Selfsourcing
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