Schindler Group - Accidents

Accidents

• On November 29, 2004, a Schindler elevator in Nagoya descended while the door was still open. Nobody was injured in this incident. Investigation found that elevator's firmware "TV60 v1.1" had a bug that opens the door when elevator starts moving.
• On April 22, 2006, three passengers were trapped in the elevator in Hachioji, Tokyo, after the elevator's door opened while it was ascending. Elevator had faulty firmware "TV60 v1.0".
• On June 3, 2006, a Schindler elevator in Minato, Tokyo, started ascending while the door was open. A 16-year-old boy was crushed to death while getting off the elevator with his bicycle. An investigation determined a faulty brake was to blame. When the government investigation team requested Schindler to disclose the information about elevators installed, Schindler declined to comply with the request and investigation claiming that documents contained personal information.
• On June 10, 2006, a Schindler elevator in Urayasu started ascending while the door open, passed the top floor, and finally stopped in the mechanical shaft. Two people were trapped in the car. The elevator had firmware "80TH v1.4" with faulty codes.
• On October 16, 2007, a 9-year-old boy hit his head against the wall after getting his head stuck between the handrail of a Schindler escalator and an acrylic board in a Seiyu store (a subsidiary of Wal-Mart Stores Inc.) in Hiratsuka, Kanagawa Prefecture. He remained unconscious for three days before regaining consciousness. Later investigation found that escalators were not installed in accordance with the Japanese building code, despite the previous claim from Schindler, which was the maintenance contractor.
• On November 16, 2010, 18 students at the Kashiwa campus of University of Tokyo fell from ground floor to the basement floor in a Schindler elevator with the doors still open. One student incurred a minor injury while trying to escape. Schindler determined the cause to be loose brake wires.
• On October 31, 2012, a 63-year-old woman at a hotel in Kanazawa, Ishikawa Prefecture, was crushed to death between the ceiling and the floor, when the Schindler elevator started moving while the door was still open.