Service Culture
In January 2010, SATS launched the ONE! Service initiative to replace its service quality campaign xFactor. Through the ONE! Service, which supposedly stands for "Outstanding aNd Exceptional Service", it hopes to drive a positive service culture amongst its frontline staff at Singapore Changi Airport.
xFactor was launched in September 2005 as part of SATS' quality service initiatives.
Read more about this topic: SATS Ltd
Famous quotes containing the words service and/or culture:
“The master class seldom lose a chance to insult a woman who has the ability for something besides service to his lordship.”
—Caroline Nichols Churchill (1833–?)
“The time will come when the evil forms we have known can no more be organized. Man’s culture can spare nothing, wants all material. He is to convert all impediments into instruments, all enemies into power.”
—Ralph Waldo Emerson (1803–1882)