Study of Passenger Service Satisfaction
A 2010 study by J.D. Power and Associates revealed that San Jose Airport had the lowest passenger satisfaction rating of any comparable small airport in the United States. San Jose Airport ranked the lowest in each of the six categories surveyed: accessibility, baggage claim, check-in, terminal facilities, security check, and food/retail services; however, this survey was conducted before the new Terminal B was opened and before the renovation of Terminal A was completed.
Read more about this topic: San Jose International Airport
Famous quotes containing the words study of, study, passenger, service and/or satisfaction:
“If you had made the acquiring of ignorance the study of your life, you could not have graduated with higher honor than you could to-day.”
—Mark Twain [Samuel Langhorne Clemens] (1835–1910)
“If we study nature attentively, alike in its great revolutions and in its minutest works, it is impossible not to admit enchantment—giving the word its fullest meaning. Man can create no force; he can but use the only existing force, which includes all others, namely, Motion—the incomprehensible Breath of the sovereign maker of the universe.”
—Honoré De Balzac (1799–1850)
“Every American travelling in England gets his own individual sport out of the toy passenger and freight trains and the tiny locomotives, with their faint, indignant, tiny whistle. Especially in western England one wonders how the business of a nation can possibly be carried on by means so insufficient.”
—Willa Cather (1876–1947)
“Human life consists in mutual service. No grief, pain, misfortune, or “broken heart,” is excuse for cutting off one’s life while any power of service remains. But when all usefulness is over, when one is assured of an unavoidable and imminent death, it is the simplest of human rights to choose a quick and easy death in place of a slow and horrible one.”
—Charlotte Perkins Gilman (1860–1935)
“Woman is fine for her own satisfaction alone. No man will admire her the more, no woman will like her the better for it. Neatness and fashion are enough for the former, and a something of shabbiness or impropriety will be most endearing to the latter.”
—Jane Austen (1775–1817)