Revenue Assurance - Tool For Revenue Assurance - Analysis and KPIs

Analysis and KPIs

Once all the information has been received into the Revenue Assurance systems it time to crunch numbers and generate reports. The critical part is the analytical capabilities of the tool. The tool needs to have the ability to make sense of the problems in the vast set of data that it has gathered. This can only be done by a high performance analytical engine which should be capable of the following activities (non exhaustive):

• It should have the capability to create measures based on the output of selected reconciliation and control rules and/or other user-definable criteria e.g. Customer Account Number, Product Code
• This tool should be able to create alerts based on the application of thresholds to measures and dynamically change the thresholds based on business logic
• It should be able to create KPIs based on various measures (such as count, sum, average, etc..) and multiple dimensions.
• It should be able to showcase trends based on KPI values over the period of time and raise alarms when thresholds are crossed (for example alarms could be raised on a) Zero duration CDRs; b) Short duration calls; c) Long duration calls; d)Duration discrepancies; e) Invalid structure code/call types etc.)
• It should be able to forecast information based on past records and raise alarms or reports
• Users should be able to set thresholds of KPIs on the total value as well as on the value per specified dimension, e.g. the system should be able to alert on the situations when the threshold per a specific attribute is violated.
• It should be able to categorize alerts and alarms based on priorities (e.g. critical, major, minor)
• It should enable users to create new, and update and delete existing, KPIs and measures at any time through a simple graphical user interface. This should include full KPIs definition – calculation, dimensions, thresholds, calculation frequency.
• The solution must have the ability to support detection, investigation, validation and correction of discrepancies resulting from audit comparisons
• It should be able to co-relate gaps in the reconciliations with missing profile information or missing reference information or other system errors and prepare a consolidated report.