Studies
Two studies on apologizing are "The Five Languages of Apology" by Gary Chapman and Jennifer Thomas, and "On Apology" by Aaron Lazare. These studies indicate that effective apologies that express remorse typically include a detailed account of the offense; acknowledgment of the hurt or damage done; acceptance of the responsibility for, and ownership of, the act or omission; an explanation that recognizes one's role. As well, apologies usually include a statement or expression of regret, humility or remorse; a request for forgiveness; and an expression of a credible commitment to change or a promise that it will not happen again. Apologies may also include some form of restitution, compensation or token gesture in line with the damage that you caused. When an apology is delayed, for instance if a friend has been wronged and the offending party does not apologize, the perception of the offense can compound over time. This is sometimes known as compounding remorse. Compunction refers to the act of actively expressing remorse, usually requiring the remorseful individual to physically approach the person to whom they are expressing regret.
Read more about this topic: Remorse
Famous quotes containing the word studies:
“His life itself passes deeper in nature than the studies of the naturalist penetrate; himself a subject for the naturalist. The latter raises the moss and bark gently with his knife in search of insects; the former lays open logs to their core with his axe, and moss and bark fly far and wide. He gets his living by barking trees. Such a man has some right to fish, and I love to see nature carried out in him.”
—Henry David Thoreau (1817–1862)
“...Women’s Studies can amount simply to compensatory history; too often they fail to challenge the intellectual and political structures that must be challenged if women as a group are ever to come into collective, nonexclusionary freedom.”
—Adrienne Rich (b. 1929)
“What happiness did poor Mother’s studies bring her? It is the melancholy tendency of such studies to separate people from their friends and neighbors and fellow creatures in whom alone lies one’s happiness.”
—Mary Potter Playne (c. 1850–?)