The Virtual Reference Interview
As libraries have begun to adopt technology into their operations, the idea of the virtual reference interview has come to light. Virtual reference is a reference service initiated electronically, often in real-time. The user and librarian do not meet face-to-face. Virtual reference services can be conducted, for example, in internet chat, videoconferencing, email, cobrowsing and instant messaging.
Uptake of virtual reference has not been as swift as some had predicted. The complexity of virtual reference may be to blame, as users want information quickly and with the minimum of fuss. Some evidence suggests that the problem lies with poor uptake and training among library staff.
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