Library Users and Reference Services
Library users are not always comfortable with reference services, let alone satisfied with them. Unobtrusive user studies suggest that only around 55% to 65% of users leave a reference interview satisfied with the result and willing to return. Demographics, social factors and users’ preconceptions about libraries all contribute to this figure. Embarrassment, shyness, and anxiety can prevent a user from approaching the reference desk, and poor signposting and explanation of services can mean that some customers aren't aware that the reference service exists. To be as effective as possible, libraries must be proactive in publicising their services and reducing the stigma of asking for help.
Read more about this topic: Reference Interview
Famous quotes containing the words library, reference and/or services:
“It is the interest one takes in books that makes a library. And if a library have interest it is; if not, it isn’t.”
—Carolyn Wells (1862–1942)
“Indiana was really, I suppose, a Democratic State. It has always been put down in the book as a state that might be carried by a close and careful and perfect organization and a great deal of—[from audience: “soap”Ma reference to purchased votes, the word being followed by laughter].
I see reporters here, and therefore I will simply say that everybody showed a great deal of interest in the occasion, and distributed tracts and political documents all through the country.”
—Chester A. Arthur (1829–1886)
“O, the difference of man and man!
To thee a woman’s services are due.”
—William Shakespeare (1564–1616)