Forming The Query
One of the biggest problems with providing an effective reference service is that of badly formed queries. In this instance, the user's reference question doesn't match up to the information they actually need. Badly formed queries may lead to user frustration, as they perceive that the reference interview is not solving their problem.
Many of the techniques used in the reference interview are geared towards developing a badly formed query until a sense of the user's true information need is gained. A great degree of care must be taken when helping users to develop their query. The librarian typically has little insight into the social and psychological barriers that might be preventing the user from explaining their question accurately. Anything from anxiety from an approaching deadline to lack of confidence with language can get in the way.
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Famous quotes containing the words forming the, forming and/or query:
“The structure was designed by an old sea captain who believed that the world would end in a flood. He built a home in the traditional shape of the Ark, inverted, with the roof forming the hull of the proposed vessel. The builder expected that the deluge would cause the house to topple and then reverse itself, floating away on its roof until it should land on some new Ararat.”
—For the State of New Jersey, U.S. public relief program (1935-1943)
“Young people of high school age can actually feel themselves changing. Progress is almost tangible. It’s exciting. It stimulates more progress. Nevertheless, growth is not constant and smooth. Erik Erikson quotes an aphorism to describe the formless forming of it. “I ain’t what I ought to be. I ain’t what I’m going to be, but I’m not what I was.””
—Stella Chess (20th century)
“Such condition of suspended judgment indeed, in its more genial development and under felicitous culture, is but the expectation, the receptivity, of the faithful scholar, determined not to foreclose what is still a question—the “philosophic temper,” in short, for which a survival of query will be still the salt of truth, even in the most absolutely ascertained knowledge.”
—Walter Pater (1839–1894)