Work History
Raman started his BPO work with American Express in 1984, when the company started its Japan and Asia Pacific (JAPAC) support operations based out of New Delhi in India. The work was largely accounting and back office based. After American Express Raman moved to GECIS. GECIS was GE's captive BPO arm started in Gurgaon before the location had its reputation for a MNC hub. Jack Welch's personal contacts with K.P. Singh started off GECIS in India, and as the India head of G.E.Capital Pramod Bhasin was the overall head who hired Raman for his operational skills. With Raman GECIS grew rapidly from 1994 to 1999, to become a 10,000 employee organisation with offices in Gurgaon, Hyderabad and Bangalore.
In 2000, with funding from a Venture Capitalist firm ( ChrysCap- or Chysalis Capital) Raman started the company Spectramind in New Delhi, Spectramind was a pioneer in the Business process outsourcing in India, as it was among the first few companies in India to get into the third party business.
By 2002 Spectramind had expanded to 9000 employees spread across New Delhi, Mumbai and Pune, at this time Wipro bought out Spectramind for US$ 175 million dollars. Raman served in Wipro as the CEO of the BPO entity till 2006 when he left along with a large number of senior Spectramind resources to start a new venture called Quatrro. Now Raman Roy, the chairman and managing director of Quatrro Global Services, has the distinction of setting of the Indian BPO revolution. His first startup Spectramind was sold to Wipro in 2002, leaving a neat sum for himself and also the venture capital backer Chryscapital. Roy, who raised $100 million from Olympus Capital for his venture Quattro, is now involved in BPO/KPO, gaming outsourcing, and legal process outsourcing. Roy is also one of the founders of Indian Angel Network.
Read more about this topic: Raman Roy
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