Automatic Queue Measurement Systems For A Complete Reception Solution
Reception management solutions allow managing flows and the purposes of visits from initial contact to the service given.
These intelligent management systems allow to increase productivity and sales and reduce operating costs by ensuring that customer is served by the staff that are the most qualified according to the request. Reception management solutions are above all a way of increasing customer satisfaction by reducing the perceived and actual waiting time, creating a pleasant environment and a fair reception. These innovative reception management solutions also contribute to the satisfaction of working teams by reducing the amount of stress and optimizing the processing of requests. Reception management solutions also enable to generate data about how customers wait and how staff can best serve them. This type of information assists in improving organization processes and in increasing the quality of customer service.
Reception management solutions cover 6 stages:
- Information (can also be done by video, SMS, Internet ...)
- Allocation & direction (can also be done by video, SMS, Internet ...)
- Waiting & communication (can also be done by video, SMS, Internet ...)
- Call (can also be done by video, SMS, Internet ...)
- Reception
- Management
Besides these stages, for a complete reception solution, it is useful and efficient to include appointments management, agenda planning and future flows and resources forecasting. These modular solutions, adaptable to various sectors (Retail, Health, Telecommunications, Finance, Transport, Public Sector...), can suit to the management of a simple queue to centralized multiple site organization.
Read more about this topic: Queue Management System
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“She smoothes her hair with automatic hand,
And puts a record on the gramophone.”
—T.S. (Thomas Stearns)
“English people apparently queue up as a sort of hobby. A family man might pass a mild autumn evening by taking the wife and kids to stand in the cinema queue for a while and then leading them over for a few minutes in the sweetshop queue and then, as a special treat for the kids, saying “Perhaps we’ve time to have a look at the Number Thirty-One bus queue before we turn in.””
—Calvin Trillin (b. 1940)
“That’s the great danger of sectarian opinions, they always accept the formulas of past events as useful for the measurement of future events and they never are, if you have high standards of accuracy.”
—John Dos Passos (1896–1970)
“What avails it that you are a Christian, if you are not purer than the heathen, if you deny yourself no more, if you are not more religious? I know of many systems of religion esteemed heathenish whose precepts fill the reader with shame, and provoke him to new endeavors, though it be to the performance of rites merely.”
—Henry David Thoreau (1817–1862)
“For us to go to Italy and to penetrate into Italy is like a most fascinating act of self-discovery—back, back down the old ways of time. Strange and wonderful chords awake in us, and vibrate again after many hundreds of years of complete forgetfulness.”
—D.H. (David Herbert)
“To the United States the Third World often takes the form of a black woman who has been made pregnant in a moment of passion and who shows up one day in the reception room on the forty-ninth floor threatening to make a scene. The lawyers pay the woman off; sometimes uniformed guards accompany her to the elevators.”
—Lewis H. Lapham (b. 1935)
“To the questions of the officiously meddling police Falter replied absently and tersely; but, when he finally grew tired of this pestering, he pointed out that, having accidentally solved “the riddle of the universe,” he had yielded to artful exhortation and shared that solution with his inquisitive interlocutor, whereupon the latter had died of astonishment.”
—Vladimir Nabokov (1899–1977)