Provisioning - Network Provisioning

Network Provisioning

The services which are assigned to the customer in the customer relationship management (CRM) have to be provisioned on the network element which is enabling the service and allows the customer to actually use the service. The relation between a service configured in the CRM and a service on the network elements is not necessarily a 1:1 relation. Some services can be enabled by more than one network element, e.g. the Microsoft Media Server (mms://) service.

During the provisioning, the service mediation device translates the service and the corresponding parameters of the service to one or more services/parameters on the network elements involved. The algorithm used to translate a system service into network services is called provisioning logic.

Electronic invoice feeds from your carriers can be automatically downloaded directly into the core of the telecom expense management (TEM) software and it will immediately conduct an audit of each single line item charge all the way down to the User Support and Operations Center (USOC) level. The provisioning software will capture each circuit number provided by all of your carriers and if bills outside of the contracted rate an exception rule will trigger a red flag and notify the pre-established staff member to review the billing error.