“Organization Development is an effort planned, organization-wide, and managed from the top, to increase organization effectiveness and health through planned interventions in the organization's 'processes,' using behavioral-science knowledge.”
-- Richard Beckhard, “Organization development: Strategies and Models”, Reading, MA: Addison-Wesley, 1969, p. 9.
To understand the practice of OD, some of the key terms, embedded in Beckhard's formulation, include:
- Planned - carefully thought through; based on data; documented
- Effectiveness - as measured by actual organizational performance versus desired organizational performance
- Health - as measured by the organization's ability to respond, grow and adapt in its environmental context
- Intervention - the specific action(s) selected for implementation that are intended to bring about the envisioned change
- Processes - how work gets done in an organization; e.g. delivery of service, billing, repair, etc.
Famous quotes containing the words change and/or planned:
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