Conflict Resolution
In accordance with federal standards, all regional transit providers are trained in processing, investigating and documentating passenger complaints involving discrimination based on disability, race, color or national origin. The Phoenix Public Transit Department monitors the complaint process and completed reports (which may also apply to service frequency, vehicle age and quality and bus-stop quality). All complaints received by the customer-relations department are documented and assigned to the appropriate transit staff for investigation. After the complaint is processed a response is sent to the customer who filed the complaint, and appropriate corrective action is taken. The right to organize is recognized.
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Famous quotes containing the words conflict and/or resolution:
“Americans think of themselves collectively as a huge rescue squad on twenty-four-hour call to any spot on the globe where dispute and conflict may erupt.”
—Eldridge Cleaver (b. 1935)
“I had crossed de line of which I had so long been dreaming. I was free; but dere was no one to welcome me to de land of freedom. I was a stranger in a strange land, and my home after all was down in de old cabin quarter, wid de ole folks, and my brudders and sisters. But to dis solemn resolution I came; I was free, and dey should be free also; I would make a home for dem in de North, and de Lord helping me, I would bring dem all dere.”
—Harriet Tubman (c. 1820–1913)