Conflict Resolution
In accordance with federal standards, all regional transit providers are trained in processing, investigating and documentating passenger complaints involving discrimination based on disability, race, color or national origin. The Phoenix Public Transit Department monitors the complaint process and completed reports (which may also apply to service frequency, vehicle age and quality and bus-stop quality). All complaints received by the customer-relations department are documented and assigned to the appropriate transit staff for investigation. After the complaint is processed a response is sent to the customer who filed the complaint, and appropriate corrective action is taken. The right to organize is recognized.
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Famous quotes containing the words conflict and/or resolution:
“Meantime the education of the general mind never stops. The reveries of the true and simple are prophetic. What the tender poetic youth dreams, and prays, and paints today, but shuns the ridicule of saying aloud, shall presently be the resolutions of public bodies, then shall be carried as grievance and bill of rights through conflict and war, and then shall be triumphant law and establishment for a hundred years, until it gives place, in turn, to new prayers and pictures.”
—Ralph Waldo Emerson (1803–1882)
“A great many will find fault in the resolution that the negro shall be free and equal, because our equal not every human being can be; but free every human being has a right to be. He can only be equal in his rights.”
—Mrs. Chalkstone, U.S. suffragist. As quoted in History of Woman Suffrage, vol. 2, ch. 16, by Elizabeth Cady Stanton, Susan B. Anthony, and Matilda Joslyn Gage (1882)