Conflict Resolution
In accordance with federal standards, all regional transit providers are trained in processing, investigating and documentating passenger complaints involving discrimination based on disability, race, color or national origin. The Phoenix Public Transit Department monitors the complaint process and completed reports (which may also apply to service frequency, vehicle age and quality and bus-stop quality). All complaints received by the customer-relations department are documented and assigned to the appropriate transit staff for investigation. After the complaint is processed a response is sent to the customer who filed the complaint, and appropriate corrective action is taken. The right to organize is recognized.
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Famous quotes containing the words conflict and/or resolution:
“There is no prescribed method for resolving every specific conflict a mother has with her child, and there is certainly no method that will enable her to have exactly what she wants....There is, however, a larger goal, which is to establish and over-all climate of reasonableness, one in which she and her child can hear each other.”
—Elaine Heffner (20th century)
“The passions do very often give birth to others of a nature most contrary to their own. Thus avarice sometimes brings forth prodigality, and prodigality avarice; a man’s resolution is very often the effect of levity, and his boldness that of cowardice and fear.”
—François, Duc De La Rochefoucauld (1613–1680)