Conflict Resolution
In accordance with federal standards, all regional transit providers are trained in processing, investigating and documentating passenger complaints involving discrimination based on disability, race, color or national origin. The Phoenix Public Transit Department monitors the complaint process and completed reports (which may also apply to service frequency, vehicle age and quality and bus-stop quality). All complaints received by the customer-relations department are documented and assigned to the appropriate transit staff for investigation. After the complaint is processed a response is sent to the customer who filed the complaint, and appropriate corrective action is taken. The right to organize is recognized.
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Famous quotes containing the words conflict and/or resolution:
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—Rebecca West (1892–1983)
“We have been here over forty years, a longer period than the children of Israel wandered through the wilderness, coming to this Capitol pleading for this recognition of the principle that the Government derives its just powers from the consent of the governed. Mr. Chairman, we ask that you report our resolution favorably if you can but unfavorably if you must; that you report one way or the other, so that the Senate may have the chance to consider it.”
—Anna Howard Shaw (1847–1919)