Conflict Resolution
In accordance with federal standards, all regional transit providers are trained in processing, investigating and documentating passenger complaints involving discrimination based on disability, race, color or national origin. The Phoenix Public Transit Department monitors the complaint process and completed reports (which may also apply to service frequency, vehicle age and quality and bus-stop quality). All complaints received by the customer-relations department are documented and assigned to the appropriate transit staff for investigation. After the complaint is processed a response is sent to the customer who filed the complaint, and appropriate corrective action is taken. The right to organize is recognized.
Read more about this topic: Phoenix Public Transportation
Famous quotes containing the words conflict and/or resolution:
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Your Redeemer’s conflict see, watch the anguish of this hour;
Do not hide or turn away: learn from Jesus how to pray.”
—James Montgomery (1771–1854)
“Had I been less resolved to work, I would perhaps had made an effort to begin immediately. But since my resolution was formal and before twenty four hours, in the empty slots of the next day where everything fit so nicely because I was not yet there, it was better not to choose a night at which I was not well-disposed for a debut to which the following days proved, alas, no more propitious.... Unfortunately, the following day was not the exterior and vast day which I had feverishly awaited.”
—Marcel Proust (1871–1922)