Training
The system training will teach users the keystrokes and transactions required to run the system (Umble, 2003) . The pilot exercises the systems and tests the users understanding of the system. The project team creates a skeletal business case test environment which takes the business processes from the beginning, when a customer order is received, to the end, when the customer order is shipped. Training as such is not enough for adopting an information system. The users have learning needs (Eason, 1988). Known learning needs are the emotional guidance. Users need to make emotional steps in order to make cognitive steps. If they fear the system due to its difficult handling they may not be able to understand the cognitive steps needed to successfully carry out the tasks.
Read more about this topic: Phased Adoption
Famous quotes containing the word training:
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—Lydia Hoyt Farmer (1842–1903)
“The want of education and moral training is the only real barrier that exists between the different classes of men. Nature, reason, and Christianity recognize no other. Pride may say Nay; but Pride was always a liar, and a great hater of the truth.”
—Susanna Moodie (1803–1885)
“The Führer is always quite cheerful, cheerful with all his heart, when he is having tea with his friends during the night, or when he is training his dogs!”
—Martin Bormann (1900–1945)