Training
The system training will teach users the keystrokes and transactions required to run the system (Umble, 2003) . The pilot exercises the systems and tests the users understanding of the system. The project team creates a skeletal business case test environment which takes the business processes from the beginning, when a customer order is received, to the end, when the customer order is shipped. Training as such is not enough for adopting an information system. The users have learning needs (Eason, 1988). Known learning needs are the emotional guidance. Users need to make emotional steps in order to make cognitive steps. If they fear the system due to its difficult handling they may not be able to understand the cognitive steps needed to successfully carry out the tasks.
Read more about this topic: Phased Adoption
Famous quotes containing the word training:
“The triumphs of peace have been in some proximity to war. Whilst the hand was still familiar with the sword-hilt, whilst the habits of the camp were still visible in the port and complexion of the gentleman, his intellectual power culminated; the compression and tension of these stern conditions is a training for the finest and softest arts, and can rarely be compensated in tranquil times, except by some analogous vigor drawn from occupations as hardy as war.”
—Ralph Waldo Emerson (1803–1882)
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—Harriet Martineau (1802–1876)