Example
The EMR implementation at the University Physicians Group (UPG) in Staten Island and Brooklyn, New York.
The University Physicians Group in New York went with a complete technical installation of an EMR (Electronic Medical Record) software package. The UPG found that some vendors of the EMR package recommended a rolling out that would be done all-at-one, also called the Big Bang. But they found out that the Big Bang would have overwhelmed the physicians and staff due to the following factors:
- Ongoing workload during the key lessons prevented them to fully pay attention.
- Urgent need to complete some records caused the users to fall back to the old system
- Information overload on the physicians side.
- No time to play around with the system.
- 100% availability was not assured by the vendor.
Thus they chose a phased approach: “Hence, a phased adoption to us, offered the greatest chance of success, staff adoption, and opportunity for the expected return-on-investment once the system was completely adopted.” (J. Hyman, M.D.)
There also was a group who were somewhat reluctant about any new systems. By introducing the system to certain early adopters (Rogers, 1995) the late majority would be able to get to know the system. As it was introduced phased through the organisation. Per loop (see figure 5, A) the UPG was introduced to the system.
Read more about this topic: Phased Adoption
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