Awards
The 2010 Airport Service Quality (ASQ) Award for Best Airport in the World for the 2-5 million passengers category went to Ottawa Airport.
In February 2010, Ottawa Macdonald-Cartier International Airport was recognized by customers for its excellent customer service in the results of Airports Council International's (ACI) Airport Service Quality (ASQ) program. For the fifth consecutive year, Ottawa placed second overall for worldwide airports that serve between 0 and 5 million passengers. In 2008, 118 airports from around the world participated in ASQ.
Along with Air Canada, the airport was the joint winner of the 2010 Ottawa Tourism Award for Tourism Partnership of the Year in recognition of the co-operative work done in promoting Air Canada's non-stop flight between Frankfurt and Ottawa.
Also in 2010, the airport was presented with three Airport Revenue News Best Airport Concessions Awards. In the Small Airport division, Ottawa was named the winner in the following categories: Airport with the Best Concessions Program Design, Airport with the Best Concessions Management Team, and Airport with the Best Overall Concessions Program.
The 2011 it won Best Airport in North America of the Airport Service Quality Awards by Airports Council International, as well as 2nd Best Airport by Size in the 2 to 5 million passenger category.
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