Strategies For Managing Group Conflicts
- Avoidance - a management strategy which includes nonattention or creating a total separation of the combatants or a partial separation that allows limited interaction
- Smoothing - technique which stresses the achievement of harmony between disputants
- Dominance or Power Intervention - the imposition of a solution by higher management, other than the level at which the conflict exists
- Compromise - strategy that seeks a resolution which satisfies at least part of the each party's position
- Confrontation - strategy featuring a thorough and frank discussion of the sources and types of conflict and achieving a resolution that is in the best interest of the group, but that may be at the expense of one or all of the conflicting parties
A trained conflict resolver can begin with an economical intervention, such as getting group members to clarify and reaffirm shared goals. If necessary, they move through a systematic series of interventions, such as testing the members' ability and willingness to compromise; resorting to confrontation, enforced counseling, and/or termination as last resorts.
Read more about this topic: Organizational Conflict
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