Outsourcing
Since 2005, Optus has outsourced some customer service functions to Convergys, with the outsourcer providing 800 staff operating offshore in India, supplementing Optus' 3,000-plus onshore call centre staff. Some functions have also been supplemented in The Philippines. Optus also uses 7 Inc. for telephone & chat based offshore support.
In October 2006, Optus announced that it would outsource 100 contracting jobs to fellow SingTel subsidiary, IT company NCS, in Singapore.
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