Complaints Procedure
Members of the public may complain to the Ombudsman by phone, online, in writing, in person, via email or through the Ombudsman's office. The procedure is explained on the Ombudsman's website. Early Resolutions Officers are trained to handle complaints quickly and resolve them where possible. If an investigation is deemed warranted, the Ombudsman's investigators will review the matter and gather evidence.
The Ombudsman is generally an office of last resort. Complainants are encouraged to first try to resolve their problem through the complaint and appeal procedures offered by the government agency in question. Ombudsman staff can assist people who are not sure whether or not an avenue of appeal exists.
Read more about this topic: Ontario Ombudsman
Famous quotes containing the word complaints:
“A strange age of the world this, when empires, kingdoms, and republics come a-begging to a private man’s door, and utter their complaints at his elbow! I cannot take up a newspaper but I find that some wretched government or other, hard pushed and on its last legs, is interceding with me, the reader, to vote for it.”
—Henry David Thoreau (1817–1862)