Documentation and Support
Documentation for IDM is available online at Novell's documentation website for free. Various online forums are also available for free use on both Novell's and others' websites. Searching these online forums for previously-resolved issues can speed up implementation and troubleshooting of new or existing drivers. A popular and fast way to do this searching along with browsing previous forum posts is through Google Groups. NNTP news readers such as Mozilla Thunderbird are also recommended to maintain offline searchable copies of forum posts.
Novell also offers traditional pay-per-issue support options for its customers along with a consulting option to completely implement a new system.
Novell's partners are a viable alternative to using Novell support directly and may be a more cost-effective method of receiving answers that were not found via the free channels.
Read more about this topic: Novell Identity Manager
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