Operations and Services
All flight operations are performed under one single air operator's certificate (AOC) (ICAO airline designator NAX). The Group also held one Swedish AOC (ICAO airline designator NDC) up until 2009, but the double AOC operation was discontinued for efficiency purposes. The main technical base is at Stavanger, although heavy maintenance (C/D checks) and engine maintenance are put out on tender. Norwegian purchases all aircraft ground handling from third parties; in Norway, these are Røros Flyservice and Norport Handling.
Norwegian, as a low-cost airline, operates aircraft with all-economy class seating. Surcharges are taken for on-board food and drinks, check-in baggage, payment by credit card and other non-core services.
The airline runs two frequent flyer programs: Norwegian Reward is for travellers, who earn cash point based on a percent of cash paid for tickets and the ticket class. Corporate Reward allows companies to redeem cash points on a similar basis. By law, frequent flyer points cannot be collected on domestic flights in Norway.
Norwegian also offers free wifi on most of its planes
Read more about this topic: Norwegian Air Shuttle
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