Nightline (student Service) - Services and Structure

Services and Structure

All Nightlines operate a telephone listening service, some providing separate lines and telephone numbers for listening and for information. Some also offer a 'drop-in' service, where callers can talk to a Nightline volunteer in person. Many Nightlines offer e-listening (contact by email) as an additional means of support. Most recently, some Nightlines have begun offering a confidential online listening service, a confidential text-based one-to-one chat conducted via a secure internet connection. In addition to the various listening services, some Nightlines supply condoms, pregnancy testing kits, personal attack alarms and women's sanitary products. A few even offer a 'bed for a night' service where students can come to Nightline to sleep, and some offer a camp-bed/mattress hire service for those students with friends visiting.

Nightlines are staffed by student volunteers, who are trained to take calls in accordance with the principles and policies of their organization. Nightline volunteers are not paid for their time, however some Nightlines have paid co-ordinators.