Front Desk Function
In addition to the accounting function, night auditors may also be required to perform the typical front desk functions during the graveyard shift. These functions include check-in, check-out, reservations, responding to guest complaints, coordinating housekeeping requests, and handling any emergencies that may arise.
Night auditors may work alongside a security officer to maintain a level of security during late-night hours for both night staff and guests. In addition to balancing the guest ledger, the night auditor is usually responsible for balancing the city ledger and the advance ledger. The city ledger consists of monies owed to the hotel by credit card companies and direct bill accounts. The city ledger also contains house accounts, such as management dry cleaning charges, or local phone call charges which are usually adjusted (written) off at the end of each month. The advance ledger is aptly named because it is a ledger for guests who have sent money in advance to either pay for or guarantee their stay. These funds are posted to the advance ledger when received by the hotel, and then transferred to the guests folio (in the guest ledger) upon arrival of that guest.
Due to the nighttime shift, the clientele that the night auditor must deal with may be different than that of a typical front desk agent. At some properties, night auditors are known for frequent interactions with prostitutes, who tend to visit hotels at late hours for rendezvous with guests at the hotel.
Read more about this topic: Night Auditor
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