Firsts
- NBTel was the first telephone company in Canada to be given Canadian Radio-television and Telecommunications Commission approval to provide television services in 1998 and was the first to launch this into service in 1999.
- NBTel was the first Canadian telephone company to provide internet service.
- NBTel was the first telephone company in North America to use a fully digital switching network in 1993.
- NBTel was the first company to offer all customers voice mail service.
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