The National Rail Conditions of Carriage are a contractual document setting out the consumer's rights and responsibilities when travelling on the National Rail railway network in Great Britain.
The information was last updated in May 2013.
When a train ticket is purchased, a contract is established. The NRCoC are the principal terms of that contract between traveller and train operating company (TOC), which have been established by the Rail Settlement Plan, which is part of the Association of Train Operating Companies. The document is available for public viewing at, and also as a free PDF download.
Additional terms do apply to travellers, primarily from two sources:
- For certain ticket types (such as those purchased at discount in advance),the TOCs concerned apply additional terms and conditions on top of the NRCoC. However, Condition 19 makes it the passenger's responsibility to ensure that their ticket is valid, and so any such additional terms must be available for examination when buying a ticket.
- The NRCoC cover the entitlement and restrictions of travellers, however they are not the only document to do so. Under the Transport Act 2000 (section 219), the Railway Bylaws also apply, though more generally.
Read more about National Rail Conditions Of Carriage: Content, Footnotes
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