National Do Not Call List - Exemptions

Exemptions

The Do Not Call List exempts Canadian registered charities, political parties, riding associations, candidates, pollsters and newspapers of general circulation for the purpose of soliciting subscriptions. Telemarketing calls from organizations with whom residents have an existing business relationship are also exempt. Telemarketers may also still call if a resident gave them permission in a written form or verbally. This law also does not extend its protections to non-Canadian phone numbers.

Paragraph 41.7(4) of The Telecommunications Act requires that every exempted telemarketer "shall maintain their own do not call list and shall ensure that no telecommunication is made on their behalf to any person who has requested that they receive no telecommunication...". Unlike the DNCL Rules, the Act itself makes no provision for a grace period or expiry, so all do not call requests must be honoured immediately and permanently.

In letters dated June 27, 2008, to the Canadian Marketing Association (CMA) and the Canadian Bankers Association (CBA), CRTC Chairman Konrad von Finckenstein personally ruled that do not call requests from third parties, such as iOptOut.ca, are to be considered "...as valid requests and must be honoured.". Due to its overwhelming popularity, iOptOut.ca is currently being upgraded and improved.

On November 13, 2008, the CRTC declined a request from telecommunications provider Rogers Wireless to permit Canadian wireless customers to block unsolicited SMS text messages through the DNCL.

Read more about this topic:  National Do Not Call List