The National Arbitration Forum (NAF), founded in 1986, provides arbitration and mediation services to businesses, based at its Minneapolis, Minnesota headquarters and offices in New Jersey. The company is one of the United States's largest and most controversial dispute resolution companies. The company has attracted widespread controversy because businesses frequently force consumers and employees to pursue their disputes through NAF by means of mandatory binding arbitration clauses in adhesion contracts. In 2009, the National Arbitration Forum ceased administration of new consumer arbitrations as part of a consent decree with Minnesota Attorney General Lori Swanson concerning the NAF's ties with debt collection firms. The company maintains a panel of over 1,600 arbitrators and mediators who are attorneys and former judges located across the United States and in 35 countries around the world. Panelists arbitrate and mediate the disputes.
The company is an "approved" dispute resolution service provider of ICANN domain name disputes and has handled more than 7,600 cases.
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