Modern English Personal Pronouns - Singular they

Singular they

The plural pronoun they (and its derived forms them, their, etc.) can also be used to refer to one person, particularly when the sex of that person is unknown or unspecified. This is a way of producing gender-neutral language while avoiding disjunctive constructions like he or she.

Even when used with singular meaning, they takes a plural verb: If attacked, the victim should remain exactly where they are.

Some usage writers condemn the use of the singular they, but it is commonly used, both in speech and in writing (e.g. "If a customer requires help, they should contact..."). A consistent pattern of usage can be traced at least as far back as Shakespeare, and possibly even back to Middle English. This usage is authorised and preferred by the Australian Government Manual of Style for official usage in government documents. Those who wish to avoid the use of the "singular they" can sometimes do so by rephrasing the sentence using a plural noun (e.g. "For assistance, customers should contact their...").

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