MindSpring - Employees - Core Values & Beliefs

Core Values & Beliefs

The MindSpring Core Values and Beliefs were known to the employees as the CV&B's. They were read during all company meetings as well as some team meetings. When possible, the CV&B's were used for guidance.

The original CV&B's were thought up by Charles Brewer before he had the idea of MindSpring. He often said that he didn't know what type of business he wanted to start, but the list of core values and beliefs would rule whatever it was.

Original CV&B's

• We respect the individual, and believe that individuals who are treated with respect and given responsibility respond by giving their best.
• We require complete honesty and integrity in everything we do.
• We make commitments with care, and then live up to them. In all things, we do what we say we are going to do.
• Work is an important part of life, and it should be fun. Being a good business person does not mean being stuffy and boring.
• We are frugal. We guard and conserve the company's resources with at least the same vigilance that we would use to guard and conserve our own personal resources.
• We insist on giving our best effort in everything we undertake. Furthermore, we see a huge difference between "good mistakes" (best effort, bad result) and "bad mistakes" (sloppiness or lack of effort).
• Clarity in understanding our mission, our goals, and what we expect from each other is critical to our success.
• We are believers in the Golden Rule. In all our dealings we will strive to be friendly and courteous, as well as fair and compassionate.
• We feel a sense of urgency on any matters related to our customers. We own problems and we are always responsive. We are customer driven.

After merging with EarthLink, a new CV&B was added: "We love to compete, and we believe that competition brings out the best in us."