Similar Products
There are a number of other products that are similar to CCF.
One is Jacada WorkSpace, which is a Java EE-based solution which is used to wrap applications and present a web UI to clients.
OpenSpan produces a product using .Net that can integrate with CCF or operate standalone to integrate applications. OpenSpan also provides an IDE tool to create the integrations.
Cicero Software likewise produces an application integration product with an IDE.
Corizon provides a platform for Enterprise Mashups that allows Composite applications to be created easily.
Microsoft has a free product called Composite UI Application Block (CAB) which can be used to build composite applications. CAB is used within CCF. CAB does not provide telephone or call center specific integrations, but has tight integration with Visual Studio and many samples including one for call centers. CAB on its own doesn't offer session management and multi-channel capability although the sample code does have some session features.
Read more about this topic: Microsoft Customer Care Framework
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