Improvement in Consumer Services
Online bill payment facility has been made available for all LT consumers across the state by commissioning own Payment Gateway on MSEDCL website www.mahadiscom.in. Earlier the facility was available to People in Pune, Bhandup, Kalyan, Thane, Vashi, Kolhapur, Nashik, Aurangabad and Nagpur only. Consumer Facilitation Centers (CFCs) comprise of a single window system with a help desk for customers are put in place. The CFCs accept consumer complaints, application forms for new connections, meter change requests and name or address change forms etc. 6 State of the Art CFCs have been opened at Rastapeth Pune, GaneshKhind Pune, Nagpur, Amravati, Nanded and Baramati. More being planned. Small CFCs at 32 Circle headquarters have been established and more being established. 15 call centers have been established at the Municipal Corporations of kalyan, Bhandup, Pune, Nashik, Aurangabad, Nagpur, Kolhapur, Sangli, Akola, Solapur, Nanded, Dhule, Jalgaon, Ahmednagar and Amravati. Customers can receive their monthly bills via email by registering on MSEDCL’s website. Internal Complaints Redressal Units at all 40 Circles established. Consumers approach this platform for redressal of their complaints before going in appeal before Zonal Consumer Grievances Redressal Forums which are there at every Zonal Headquarter.
Read more about this topic: Maharashtra State Electricity Distribution Company Limited
Famous quotes containing the words improvement in, improvement, consumer and/or services:
“... till women are more rationally educated, the progress of human virtue and improvement in knowledge must receive continual checks.”
—Mary Wollstonecraft (1759–1797)
“The progress of society is mainly ... the improvement in the condition of the workingmen of the world.”
—Rutherford Birchard Hayes (1822–1893)
“The poverty of our century is unlike that of any other. It is not, as poverty was before, the result of natural scarcity, but of a set of priorities imposed upon the rest of the world by the rich. Consequently, the modern poor are not pitied ... but written off as trash. The twentieth-century consumer economy has produced the first culture for which a beggar is a reminder of nothing.”
—John Berger (b. 1926)
“Civil servants and priests, soldiers and ballet-dancers, schoolmasters and police constables, Greek museums and Gothic steeples, civil list and services list—the common seed within which all these fabulous beings slumber in embryo is taxation.”
—Karl Marx (1818–1883)