The Service
The Service was a complaints handling body, quasi-independent of the Society. It was part of the Law Society, but operated independently. The services offered to consumers were confidential and free at the point of use, the profession having rejected the idea of charging a flat fee as do some other professional complaints services, for example that of architects. Where a complaint was upheld the firm complained of may have been required to make a contribution to the costs incurred by the Service in dealing with the complaint. Each case was said to have been looked at impartially, the Service working to find a solution acceptable to everyone concerned, including the lawyer.
The Service's Chief Executive, Deborah Evans, said:
The organisation’s vision, an independent, responsive, Legal Complaints Service of quality, mirrors our purpose which is to resolve problems such as a solicitor not having done what they have been instructed to, causing unreasonable delay or failing to keep their client informed about what is going on.
The Service and Chief Executive are both steered by the Board for the Legal Complaints Service, chaired by Shamit Saggar.
Read more about this topic: Legal Complaints Service
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