The Service was a complaints handling body, quasi-independent of the Society. It was part of the Law Society, but operated independently. The services offered to consumers were confidential and free at the point of use, the profession having rejected the idea of charging a flat fee as do some other professional complaints services, for example that of architects. Where a complaint was upheld the firm complained of may have been required to make a contribution to the costs incurred by the Service in dealing with the complaint. Each case was said to have been looked at impartially, the Service working to find a solution acceptable to everyone concerned, including the lawyer.
The Service's Chief Executive, Deborah Evans, said:
The organisation’s vision, an independent, responsive, Legal Complaints Service of quality, mirrors our purpose which is to resolve problems such as a solicitor not having done what they have been instructed to, causing unreasonable delay or failing to keep their client informed about what is going on.
The Service and Chief Executive are both steered by the Board for the Legal Complaints Service, chaired by Shamit Saggar.
Read more about this topic: Legal Complaints Service
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Famous quotes containing the word service:
“A mans real faith is never contained in his creed, nor is his creed an article of his faith. The last is never adopted. This it is that permits him to smile ever, and to live even as bravely as he does. And yet he clings anxiously to his creed, as to a straw, thinking that that does him good service because his sheet anchor does not drag.”
—Henry David Thoreau (18171862)
“The ruin of the human heart is self-interest, which the American merchant calls self-service. We have become a self- service populace, and all our specious comfortsthe automatic elevator, the escalator, the cafeteriaare depriving us of volition and moral and physical energy.”
—Edward Dahlberg (19001977)