Service Provision and Quality
Telephone service quality in Kenya remained problematic at times. Official waiting lists of customers seeking telephone service increased almost fourfold to almost 79 000 between 1977 and 1983, but had been reduced to less than 50 000 by 1986. These waiting lists only applied to areas where telephone service is available.
In 2003, years after the division of KPTC, CCK Board Chairman Peter Kariuki noted the total number of people remaining to be connected to telephone service in Kenya stood at 7 million. Emerging private mobile telephone companies provide service capacity, but remained too expensive for many citizens.
Read more about this topic: Kenya Posts And Telecommunications Corporation
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