Justgiving - Criticisms

Criticisms

JustGiving charges a 5% fee on donations to cover the cost of running the business. As a for-profit organisation this fee may be used in any way the company deems necessary. The fee does not include card processing fees, which are deducted additionally. 85% of donations through the site are eligible for Gift Aid tax relief and the fees are deducted only once the claim has been settled by HMRC. In addition, each charity is charged a £15 monthly membership fee, regardless of whether any donations are made.

In 2008 The Guardian reported Kharas as acknowledging that "the commission charged by justgiving.com is controversial". In justifying their 5% fee, JustGiving states that profits are reinvested in new tools.

No fees of any sort are deducted from donations or Gift Aid received through the JustTextGiving service.

Charityfacts states that fundraising typically costs UK charities between 15% to 25%, however, because JustGiving are an e-commerce company their overhead costs are likely to be lower than a traditional bricks and mortar charity.

The administrative function includes the automatic reclaiming of Gift Aid on all donations from UK taxpayers.

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