In April 2002, Potter submitted the USPS Transformation Plan to Congress in response to the many challenges the Postal Service faced, such as new uses of technology. These challenges threatened the financial and commercial viability of the Postal Service. The Transformation Plan laid out short- and long-term options for change and was partial basis for the landmark Postal Reform And Accountability Act (H.R. 6407) in late 2006—the first postal reform since the Postal Reorganization Act of 1970.
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“As I write, there is a craze for what is called psychoanalysis, or the cure of diseases by explaining to the patient what is the matter with him: an excellent plan if you happen to know what is the matter with him, especially when the explanation is that there is nothing the matter with him.”
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