Example
Internal E-mail Policies.
The use of internal e-mail in an organization has a lot of security risks. So if an organization chooses to use e-mail as a means of communication, it is highly needed that the organization implements a well thought e-mail security plan/policies. In this example the ITIL security Management approach is used to implement e-mail policies in an organization.
First of the Security management team is formed and the guidelines, of how the process should be carried out, are formulated and made clear to all employees and provider concerned. These actions are carried out in the Control phase of the Security Management process.
The next step in to process to implement e-mail policies is the Planning. In the Plan phase of the process the policies are formulated. Besides the policies that are already written in the Service Level Agreements the policies that are specific for the e-mail security are formulated and added to the service level agreements. At the end of this phase the entire plan is formulated and is ready to be implemented.
The following phase in the process is the actual implementation of the e-mail policies. The implementation is done according to the plan which was formulated in the preceding phase (Plan phase).
After the actual implementation the e-mail policies will be evaluated. In order to evaluate the implemented policies the organization will perform;
The last phase is the maintenance phase. In the maintenance phase the implemented e-mail policies are maintained. The organization now knows which policies are properly implemented and are properly followed and, which policies need more work in order to help the security plan of the organization and, if there are new policies that have to be implemented. At the end of this process the Request for change are formulated (if needed) and the e-mail policies are properly maintained.
In order for the organization to keep its security plan up-to-date the organization will have to perform the security management process continuously. There is no end to this process an organization can always better its security.
Read more about this topic: ITIL Security Management
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