Content of The Specification
Aim of the standard is to improve the system and process quality to increase customer satisfaction, to identify problems and risks in production process and supply chain, to eliminate its causes and to examine taken corrections and preventive measures for their effectiveness. The focus lies not on the discovery, but on the avoidance of errors. The eight main chapters of the standards are:
- Section 1-3: Introduction and Preface
- Chapter 4: Quality Management System (general requirements, control of documents and records)
- Chapter 5: Responsibility of the management
- Chapter 6: Management of resources
- Chapter 7: Product realization
- Section 8: Measurement, Analysis and Improvement
The process-oriented approach to business processes that is addressed in the ISO 9001:2008 stands at the forefront of the standard. It looks at the business processes in a process environment in which there are interactions and interfaces that need to be recognized, mapped and controlled by the quality management system. Additionally the gateways to the exterior (to sub-suppliers, customers and to remote locations) are defined. The Standard distinguishes between customer-oriented processes, supporting processes and management processes. This process-oriented approach is meant to improve the understanding of the whole process. Not an isolated process, but the entity of all interacting business processes affect the quality performance of a firm.
A key requirement of ISO / TS 16949:2009 is the fulfillment of customer-specific requirements, set up by the automobile manufacturer in addition to the quality management system of their suppliers. This may have decisively contributed to the worldwide recognition of the TS by many manufacturers.
Read more about this topic: ISO/TS 16949
Famous quotes containing the words content of and/or content:
“Societies have always been shaped more by the nature of the media by which men communicate than by the content of the communication.”
—Marshall McLuhan (1911–1980)
“Yet the New Testament treats of man and man’s so-called spiritual affairs too exclusively, and is too constantly moral and personal, to alone content me, who am not interested solely in man’s religious or moral nature, or in man even.”
—Henry David Thoreau (1817–1862)