Benefits
Benefits of Internal Marketing:
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- encourages the internal market (employees) to perform better;
- empowers employees and gives them accountability and responsibility;
- creates common understanding of the business organisation;
- encourages employees to offer superb service to clients by appreciating their valuable contribution to the success of the business;
- helps non-marketing staff to learn and be able to perform their tasks in a marketing-like manner;
- improves customer retention and individual employee development;
- integrates business culture, structure, human resources management, vision and strategy with the employees' professional and social needs;
- creates good coordination and cooperation among departments of the business.
- proper information flow within the organisation.
- proper guidelines to employee..(retraining if needs).
- periodic evaluation of employee performance.
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