The Institute of Customer Service is the professional body for customer service which seeks to lead customer service performance and professionalism. It offers membership to individual customer service professionals and organisations. Nearly 7,000 individuals and over 300 organisations are members.
The Institute runs National Customer Service Week in the first full week of October each year.
The Institute:
- publishes breakthrough research on key customer service topics
- has defined Customer Service National Occupational Standards (NOS) at Levels 1, 2, 3 and 4 within the national framework
- is a membership organisation for organisations and individuals
- offers Professional Awards to member organisations
- offers customer service benchmarking and accreditation services to organisations
- operates JobsBoard, an online customer service recruitment service
- conducts the UK Customer Satisfaction Index twice each year
Famous quotes containing the words institute, customer and/or service:
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—Thomas Jefferson (1743–1826)
“The elements of success in this business do not differ from the elements of success in any other. Competition is keen and bitter. Advertising is as large an element as in any other business, and since the usual avenues of successful exploitation are closed to the profession, the adage that the best advertisement is a pleased customer is doubly true for this business.”
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“Let not the tie be mercenary, though the service is measured in money. Make yourself necessary to somebody. Do not make life hard to any.”
—Ralph Waldo Emerson (1803–1882)