Service Operation
Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the customers (where "customers" refer to those individuals who pay for the service and negotiate the SLAs). Service operation, as described in the ITIL Service Operation volume, is the part of the lifecycle where the services and value is actually directly delivered. Also the monitoring of problems and balance between service reliability and cost etc. are considered. The functions include technical management, application management, operations management and service desk as well as, responsibilities for staff engaging in Service Operation.
List of processes:
- Event management
- Incident management
- Request fulfillment
- Problem management
- Access management
Read more about this topic: Information Technology Infrastructure Library
Famous quotes containing the words service and/or operation:
“Let the good service of well-deservers be never rewarded with loss. Let their thanks be such as may encourage more strivers for the like.”
—Elizabeth I (1533–1603)
“Waiting for the race to become official, he began to feel as if he had as much effect on the final outcome of the operation as a single piece of a jumbo jigsaw puzzle has to its predetermined final design. Only the addition of the missing fragments of the puzzle would reveal if the picture was as he guessed it would be.”
—Stanley Kubrick (b. 1928)