Information Technology Infrastructure Library - Certification - Organizations

Organizations

Organizations and management systems cannot claim certification as "ITIL-compliant". An organization that has implemented ITIL guidance in IT Service Management (ITSM), may however, be able to achieve compliance with and seek certification under ISO/IEC 20000. Note that there are some significant differences between ISO/IEC20000 and ITIL Version 3

• ISO20000 only recognises the management of financial assets, not assets which include "management, organization, process, knowledge, people, information, applications, infrastructure and financial capital", nor the concept of a "service asset". So ISO20000 certification does not address the management of 'assets' in an ITIL sense.
• ISO20000 does not recognise Configuration Management System (CMS) or Service Knowledge Management System (SKMS), and so does not certify anything beyond Configuration Management Database (CMDB).
• An organization can obtain ISO20000 certification without recognising or implementing the ITIL concept of Known Error, which is usually considered essential to ITIL.