Independent Pharmacy - Patient Satisfaction

Patient Satisfaction

Gallup Poll According to a Galllup, for more than a decade, America's pharmacists have been recognized as one of the most-trusted professions in America, Pharmacists continue to maintain a high satisfaction rate among consumers, ranking as the 2nd most-trusted profession in 2011.

Consumer Reports Poll In 2011, readers of Consumer Reports magazine scored independent community pharmacies the highest based on overall satisfaction and service among all types of pharmacy providers. Readers who responded to a survey expressed their highest satisfaction rate (94%) regarding their experiences at a neighborhood independent pharmacy, based on pharmacists’ knowledge about drugs and other products, helpfulness and courtesy, speed, accuracy, and personal service. In addition, at independent pharmacies patients were twice as likely as at chain drugstores to encounter pharmacists who were easy to talk to and provided one-on-one consultations. Senior editor of Consumer Reports, Todd Marks said, “We found that the independents made fewer errors, offered swifter service at the pharmacy counter, and were more likely to have medications ready for pick up when promised.”

J.D. Power and Associates Three locally owned and operated, independent pharmacy franchises, Good Neighbor Pharmacy, Health Mart, and the Medicine Shoppe were rated the top 3 in customer satisfaction in the chain drug store segment of the J.D. Power and Associates 2011 U.S. National Pharmacy Study.