Human Relations Movement - Mayo's Work

Mayo's Work

Mayo stressed the following:

1. Natural groups, in which social aspects take precedence over functional organizational structures.
2. Upwards communication, by which communication is two way, from worker to chief executive, as well as vice versa.
3. Cohesive and good leadership is needed to communicate goals and to ensure effective and coherent decision making.

It has become a concern of many companies to improve the job-oriented interpersonal skills of employees. The teaching of these skills to employees is referred to as "soft skills" training. Companies need their employees to be able to successfully communicate and convey information, to be able to interpret others' emotions, to be open to others' feelings, and to be able to solve conflicts and arrive at resolutions. By acquiring these skills, the employees, those in management positions, and the customer can maintain more compatible relationships.