Summary
Help desks play a key role in modern business organizations. A well designed and maintained help desk can substantially:
- Increase the efficiency of operations
- Reduce costs
- Gain customer satisfaction
- Improve public image
Effective auditing practices can contribute to maintaining the high quality of help desks, and help desk software may further improve the efficiency of help desk auditing.
Read more about this topic: Helpdesk And Incident Reporting Auditing
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