Outsourcing
The outsourcing of the help desk function and IT operations as a whole are a growing trend. However, it is important for the management to be aware of the ultimate responsibility for the help desk. This responsibility is still retained in the organization and not in the outsourcing firms. Help desk is still substantially important even if it is outsourced. In addition, it is critical to have appropriate management structure. Outsourcing decisions always involved both risks and benefits. The risks can be mitigated through careful planning. Whether it is a right decision or not for the organization to outsource can be decided through research. It also helps in delegating responsibilities to one and each.
Read more about this topic: Helpdesk And Incident Reporting Auditing