Company Structure
Harvey Norman's operating structure is unusual in that each store department (bedding, furniture, computer and electrical) is operated by a separate franchisee. Thus many superstores are a combination of three or four separate businesses with each franchisee contributing revenue to Harvey Norman Holdings Ltd through lease payments and a portion of sales.
As each section is a separate franchise the salespeople will only work within their franchise, for example, an employee in the computer department will generally not be permitted to assist customers in the furniture, bedding and electrical departments.
Each department also has its own checkout for its products. The warehouse is shared by the separate franchisees.
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