Underlying Service
The underlying service that GTIP is built on is predicated on the answering of questions sent in from customers via SMS, with the questions being queued and presented to multiple independent researchers through a web interface. Each independent researcher then selects and answers questions when they are available. Answers are then sent back to the customer via a premium-rate SMS.
Typically an implementation is built upon a unique keyword, used for branding when supplied to a customer, and whilst the GTIP implementation is deliberately limited to answering computer-game related questions (a business decision around this particular brand), the service itself can be used to provide generalist question answering services (such as Any Question Answered, or closely controlled question answering services (such as a customer support service for a single business.)
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